Communication Quiz: Are You a Great Communicator?

Communication, which occupations approximately 70% of our waking hours, is what many leaders find the most frustrating. The fact is most of us were never taught how to communicate in a way that produces desired results, so we continue to experience frustration, resistance, conflicts, or breakdowns. Think of a recent important conversation. How many of these questions can you answer YES to?

  1. Did I taking full responsibility for the message being heard by the other person? (Remember, it does not matter what you say, it only matters what the other person hears.)
  2. Did I respect the other person's point of view? (Did I have a reaction to what they were saying that prevented me from listening to their full message?)
  3. Did the other person feel heard and understood? (Did I acknowledge them?)
  4. If I was asking someone to take a specific action, did I make my request clear?
  5. Was I speaking in a way the other person can understand? (Speaking in their communication style.)
  6. Was I communicating openly, without prejudices, expectations and judgment? (Was I focused on having to be right or hearing their point of view?)
  7. Did the other person leave the conversation feeling good – with some value?
  8. Did I leave the conversation feeling good – with some value?
  9. Did I follow-up to see if the conversation was successful – it led to the desired results?
  10. If the arrival of the conversation did not meet my expectations, did I learn what I could improve upon to better communicate with that particular person?

So how did you score?

8-10 Yeses indicate you're the tops. Keep up the good work.

4-7 Yeses is OK. Brush up in certain areas.

0-3 means you have work to do.

Here are four ways to be a better communicator and leader:

Talk less and hear more.

We want to be heard and listened to but we do not always concentrate on listening to others. We focus more on our agenda than on the other person's thoughts, concerns or issues.

Do not assume others are mind readers.

We want some sort of action or response from another person. However, we do not let them know what we really want or how to achieve it. Before assuming the other knows what you want, first inform and then ask for feedback. Take the time upfront to get better mileage later on.

Do not shot the messenger.

We want to understand but our ability to understand is tainted by our perceptions of the person speaking or the outcome we are looking to achieve. So, we often pass judgment on the speaker and disregard the message. Concentrate on the message not the messenger.

Join forces.

We want acceptance and agreement from others, so much so, that we often become consumed with having to be right or providing our point. We push and push our agenda. Rather, stop, look and listen for areas of mutual agreement. Then work from there to co-create a greater outcome together.

The next time you are involved in an important conversation pause your mental and verbal tape player for a moment. Then start really listening. It's amazing what you will discover. Perhaps information that can lead to your leadership and business success.

Definition of Interpersonal Communication and Its Importance to Your Relationships

The definition of interpersonal communication is simply any verbal or nonverbal message transferred between people.

What this means to your interpersonal relationships is that you may be sending unintended messages which are misinterpreted by the person receiving these messages.

Worse yet, you may be neglecting to discuss the important topics that will lead to a healthy relationship and avoid an abusive or unsatisfying one.

These simple oversights may be seriously impacting your interpersonal relationships.

Interpersonal Humor

Interpersonal humor as well as relationship quotes can give you insight into how you can be strengthening interpersonal skills to be a more effective communicator.

This is especially important when you are considering letting go of a relationship and need to know how to end that relationship.

Learning how to improve interpersonal communication will help increase your relationship compatibility thereby making your situation much more enjoyable.

How To Improve Interpersonal Communication

Having a working definition of interpersonal communication is only the first step in maintaining good interpersonal relationships.

When you are seeking relationship problem advice to have your relationship problems solved you will need a framework to structure your interpersonal communication around. By being able to succinctly define what the problems are in your relationship you will then be able to accurately make corrections.

Knowing the definition of interpersonal communication is useless unless you are capable of organizing your thoughts to ask pertinent questions.

The information (personal communication) you receive in response to your questions will then have to be analyzed and acted upon to improve your interpersonal relationships.

All About ASAP, FYI and FYA

ONE day, a collegeague turned to me and asked, "What's FYI?"

"For your information."

"What's FYA?"

"For your action."

"What's WRT? "

"With reference to …"

Before the conversation dragged on any further, I quickly looked up a website on acronyms used in business communications and sent it to him via e-mail.

This conversation made me realize that the full meaning of many acronyms and abbreviations may not be immediately obvious for many people – students or working adults alike.

For starters, an acronym is a word created from combining the initial letters of each word. For example, For your action.

An abbreviation is a word shortened from its original form. For example, "Attn." is an abbreviation of the word "attention" to convey the meaning "for the attention of".

In general, a full stop is used for abbreviations where the last letter of the word and the abbreviation are not the same. For example, "Co." (Company) needs a full stop but "Ltd" (Limited) does not. Acronyms do not need punctuation marks.

Below are some frequently used short forms in business communication like e-mails, faxes and letters:

aka . – also known as

On Monday morning, Kay El, aka The Boss, walked in happily and blessed her assistant, Pee Jay.

approx. – approx

Checking her e-mail, Pee Jay read, "Today is the boss's birthday. Can everyone please slip off quietly to the cafeteria in approx. 15 minutes?"

ASAP – as soon as possible

Pee Jay opened up her daily planner and scribbled ASAP next to some of the urgent items on her to-do list.

Attn . – for the attention of

Leafing through the stack of mail to be sent out, Pee Jay asked her boss, "To what should I address the cheque for the annual report?"

Her boss replied, "Just write 'Attn: Ms. Christine Jalleh." She'll know what to do with it. "

Bcc . – blind carbon copy or blind copy to. In this case, the carbon copy is sent to an e-mail recipient which e-mail address is not visible to the cc or other bcc recipients.

"By the way, I think it's better if you bcc me in your e-mail to Brown. We would not want him thinking that I'm supervising you for this project."

Cc . – carbon copy, or copy to

"But I would like to be cc-ed on the e-mail to Mr Green as I have not yet introduced the two of you to each other."

c / o – in care of, used when sending a document to A who will receive it on B's because because B is away from the office.

"Boss, I think Christine is back in China this week. Would it be all right if I sent the cheque in care of her assistant? I'll still write her name on top with c / o Ah Sis Tern below."

COD – cash on delivery, where a person makes payment for an item purchase after it has been delivered.

"I'm also sending out the cheque for the set of Business English reference books we bought COD on eBay."

eg . – exempli gratia (for example)

Pee Jay replied to the e-mail, "Hi everyone. Please remember that the boss does not like surprises, eg everyone shouting 'Surprise!' in the cafeteria. "

et al. – et alii (and others). Usually used to list co-authors after the lead author in a bibliography, this form is now commonly used to address the other people other than the recipient in e-mails.

She received a new e-mail, which read, "Dear Pee Jay et al., I was reminded that the boss does NOT like surprises …"

etc. – et cetera (and so on OR and so forth)

This means that we will not be able to collectively surprise her by springing out of the cafeteria doors as we had planned, etc.

exc. – except

"Can everyone, exc. Pee Jay, be at the cafeteria in 5 minutes? We need to figure out a surprise without the surprise element.

FYI – for your information

Her boss's voice bought the young assistant back to the present, "Pee Jay, I'm forwarding you all these e-mails FYI, okay?"

FYA – for your action

"Note that some of these e-mails are FYA …"

ie . – id est (that is)

After acknowledging her supervisor, Pee Jay decided to help her collections out and typed, "She's in a good mood today, ie we will be a new account and completed a major project."

K – thousand, eg 450K = 450,000

"Just to give you an idea of ​​her mood, it's a 450K retainer for the first quarter …"

PA – personal assistant

The immediate reply to Pee Jay's e-mail read, "Thanks for the info, Pee Jay – you're the best PA!"

pa – per annual (per year)

Pee Jay smiled and responded, "Haha, there is a reason why I'm paid RM65K pa"

pp – per pro (used when signing a document on someone's behalf)

Looking back at her paperwork, Pee Jay signed some invoices on her boss's behalf, inserting pp just before her signature.

Pto. – please turn over, used at the end of a page to indicate that there is a continuity to the text.

"By the way, please remember to type Pto. On the first page of the proposal you're sending.

viz . – videlicet, namely

She got up and left a note on Pee Jay's work station before leaving. Scribbled on it was, "Can I pass you my slice of birthday cake after I cut it? I really do not need a lot of carbo, viz. Refined flour, at my age." The note ended with a wink.

Readers can go to http://www.acronymfinder.com/ to search for the meanings of over 4 million acronyms and abbreviations. This online dictionary also allows users to filter their search according to categories like information technology (IT), military and government, business and finance, science and medicine, organizations and schools, and slang and pop culture.

How to Find Out Where Someone is Calling From Using Reverse Phone Lookup!

Even among people who use reverse phone lookup services on a regular basis, the extent of the information that’s available at the push of a button can sometimes be astounding. It used to be the case that the only thing personal search engines were able to give you were a name. While this is satisfactory for some, it might not be enough raw intel for other people. In the end it really depends on what purposes you have for the information, and on what you are willing to pay in order to obtain it. Some reverse phone lookup engines are able to give you much more revealing information, such as where a person is calling from in real time.

Depending on the service, this location report might be as vague as the city or metropolitan area the caller is in, or it could be as specific as a home address, complete with the city, state, and zip code. Using the standard 10 digit format, starting with the area code, all you have to do is type versus number into the search bar at the top of whatever lookup site you’ve selected. Even if the person you’re curious about is not someone you’re on the phone with right at that moment, it’s sometimes very useful to be able to look up where a person is based on their area code and phone number.

It’s true that web search engines can also return the type of information, but not always. The only time that this is a reliable alternative is if the person you looking up has contact information that has appeared somewhere on the company website, or something of that nature. While these two types of search engines may look similar, they aggregate their information from very different sources, and when it comes to looking up people, reverse phone lookup search sites are almost always going to be more in tune with your practical needs.